The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. Do your own due diligence! Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. This will surely increase the credibility of your complaint. Beware of this company. Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. Would you do business with a company like this? It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! It was quite expensive and poorly designed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. It is surely not worth throwing the money on crappy job. PCR works with companies to arrive at their desired results. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. The installers came and that was even a bigger joke. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Why would a company send out installers without everything they were contracted to install? It wasn't even close to the top of my list of things to get back to urgently. After the designer came in and took the measurements I placed an order to install a closet and she requested a deposit for half of the total cost so I gave her a check. He broke the wires that were connected to the power block. Considering the cost of this service I would expect a better thought out design. Share your photos and videos with others to prove the truth of your words. So once again I have to wait for another panel to come in so the job can be finished. But when all was done the installer had done a wonder job. I called their customer service and she said she'll talk to supervisor but don't believe. Or just the spots where he bled? On 7/25/2022 I paid half the contract as requested. We DO NOT remove reports. Top Class Actions is a legal news source And she responded, "Are you being sarcastic?" Due to a family illness, I had other pressing matters that outranked this. Closet by design has been a nightmare to work with since we set a date for installation. Any sudgestion ? I built a house from the ground up and never had more hassle than I did with this company. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . The owner Brian is about as crooked as you can get. A whole month to find this out is unexceptable. Compare. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Clearly, she was not, and exactly the doors I did not want, arrived. If she was nicer and more patient, I may have. One of my brackets has since broken and I might have to contact those jerks again for a replacement! 4.7. I am looking for a lawyer here in Florida. The material is CHEAP! The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. This was the WORST company to deal with bar none! At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. We called to see a time and they said they will let us know. This caused a power outage in that room. Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. Consumers want to see how a business took care of business. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Rahul V.Gandhi. Lawyers for Trump say they can't . So please, whatever you do Don't use this company. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. And I responded, "You bet I am. Date of experience: January 11, 2023. Design. In essence, you are investing about $520 in drawers. Anyways some how i got through the situation with so many frustration and un happiness. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. Then I had to start all over again and explain the issues to a new manager (Larry). Specifically, plaintiffs claim that the company misleadingly offers 40%. Thanks ~, This is not a professional company; please dont be deceived by the pictures! Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. I am sure the manager himself would have done the same if he was in my position. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! Copyright 1997-2023 Ripoff Report. I am dealing with the shitstorm right now. Jos. In the afternoon I called them and asked for the manager. Own a Franchise. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! The new date arrived and I waited all morning for the installer. I didn't know that the designer designed the doors, and the doors were short." I had the worst experience of my life. Really! I paid them the balance so they would start working on the unit. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. However, the installer never asked me for payment nor the information for the card I wanted to use. your claim status, claim form or questions about when payments are They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. They sold me on something that did not work in my room and claimed it was my fault. The appointment process, cost, installation and the before/after is all in this video :) Closets By Design is the leading manufacturer of Home Organization products. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. They are cold from being in the truck, ! The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. The false belief that I was saving money is what trapped me and Im pretty furious. The case status is Disposed - Other . Actions does not process claims and we cannot advise you on the At Closets by Design, we proudly offer three distinct closet systems to organize both . I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. About. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. I had a job done a few months ago and the installer was sent without all the panels he needed. That was the worst part! But that didn't happen. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. Im dealing with the same issue. Case Summary. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I think it should be illeagle to promise pay when reality is no pay. Advertisers above have met our I had so many issues with the people in this company that the process was exhausting for me. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . I just went through hell and waited 3 months to have my closets installed incorrectly. 5. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. Closets By Design Mentor Ohio Maxvalues. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Jason, I saw your post. Working Capital: $25,000 to $50,000. This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. At this point Im considering doing a joint case with the many people they have screwed over. I called made appointment received a confirmation for day and time requested. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Customer service are unprofessional and need training on personnel skills. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. settlement administrator or your attorney for any updates regarding I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. He was here for 14 hours doing a very small closet and a craft L shaped unit. Depending on the material, size, and design, you can get customized closets at a cost of $1000. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Rude and unprofessional, reflect poorly on the company as a whole. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. I even gave them reference photos so im having them remove it. The initial purchase price of any franchise includes several fees. Photo by Naomi Morrison. Thank you. That should not cost $150. When they came to install we realized that the depth was not what we asked for. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. mediocre job. Today is Wed. Sept 9th and I have not heard from them AT ALL. They demanded 50% payment up front and have held my money hostage for almost 4 months! Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Choose the color and finish that best reflects your aesthetic. Complete bedroom storage solutions. The rep who came to our home to sell the product was GREAT. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. How those businesses take care of those complaints is what separates good businesses from the rest. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. My nightmare is similar to many of those offered here. I want all of my cabinets installed on July 19 , like promised. Design was good but the product itself looks cheap as crap! It is not even close to be average quality. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Don't know why there are so many negative reviews. This post is only the beginning. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. It is a big fraud. Call Closet by Design 1-800-500-9210 Let's Get Started. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! And when I asked her: "How so? expected to be mailed out. Quality, Beauty & Commitment Are Built In.