I recently booked the St Malo to Poole ferry with Direct Ferries. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Bookmark. Choose euro tunnel best service. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. three hours for a journey of between eight and 24 hours. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. All in all a terrible experience. Would recommend at all cost, better buy is straight from actual company. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. The money being shown on day 5 as having been taken by FerriesDirect. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Certainly worth trying your luck. No refund will be given. Washington State Ferries. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Have a browse through our website and use our simple ferry booking Googled other phone numbers - all disconnected. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. I am writing to seek your support and look at this matter with sensitivity and compassion. My original booking included the ability to change my booking. Thank you for booking with Direct Ferries. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Tried to contact by telephone- dont take incoming calls. Follow us on Twitter for the latest WSF information! Holiday:Monday 17 th to Friday 28 th October 2022. You can amend your booking online if you have an account with us. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Needed to change tickets. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Thousands of top-named brands Direct Ferries - More On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. like what ? As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. With our quick and simple ferry finder tool, finding a Can I request a ticket cancellation/change on behalf of another passenger? If you are outside of Athens (e.g. Kind regards, Maya from Direct Ferries. As a result of the above incident, my BRP (resident permit) was also stolen. It is also important to mention that open tickets are usually non-refundable in case of cancellation. WSF is the largest operating public ferry system in the US! ), Sailings to and from over 178 Countries and Islands. The process also differs if you have already checked in online and got your boarding card. My service experience was awful. Please don't hesitate to contact us, if you have any queries. Please don't hesitate to contact us, if you have any queries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Modern excavations have raised the possibility that the name For account users: To log into your account click the sign in link at the top of. You can find your booking reference number at the top of your confirmation email. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Book direct with the ferry company and not with those useless people!!!!! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. The most USELESS COMPANY EVER!!!! They said it would take 48 hours to confirm. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Less than 24-hours or failure to show for travel. No refund will be given. How long does it take for the refund to appear in my bank account? DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Our original booking made in January for April was cancelled by the ferry company. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. We are committed to guaranteeing our customers privacy. Tried to amend reservation to Mar 3-6. Due to data protection laws were not able to process cancellation requests by email. Well done Direct Ferries. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Thank you for booking with Direct Ferries. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Thank you for booking with Direct Ferries. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Booking was quick and easy! You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. The booking process was straight forward and I received my eticket without issue. Thanks. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. View Actual Score Check Background This. How do we get a confirmation? Booking a ferry online is cheap, easy and fast with Direct Ferries. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Kind regards, Maya from Direct Ferries. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Using this company, in this instance. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Verification can help ensure real people write reviews about real companies. Dear Stewart, Thank you for contacting us. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. If the delay is more than double the times set out above, What attractions are near Direct Ferries? Receive current traffic conditions, mountain pass reports, construction updates and more. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. 96% of travellers recommend this experience. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. If you make an amendment request through My Account the amendment fee is only 10/10. Hi all. However I didn't receive a confirmation email. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. I tried to amend my booking several times. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Refund requests must be submitted prior to the product expiration date. Therefore, Ferryhopper is not liable for any modification of these policies and rules. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Tried to call DF with a number provided by Stena - phone disconnected. The ticket included passage for myself, my dog and a small car. Londra, Inghilterra, Southampton SO19 6AJ England. Irish Sea: sail with your camper, for less! With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Find out when we're open and how to contact us. You should thus make sure that all details are written correctly. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. They never respond to mails and have no phone number. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time.