Will I have to pay shipping charges if I request in-store pick up? Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. She returned my call within an hour. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. I have never bought any real gold that would break the way these pieces continue to break. Either another chain or another piece of jewelry or refund. Credit & Financing. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. There can be some limitations, so pay attention. Monday to Friday: 7 AM 1 AM ET. It looks like your microphone is disabled. Shortcut: Press 1, then press 1, the press 0 twice. This complaint was posted by a verified customer. Click here to get notifications about new complaints of Kay Jewelers. For more information about reviews on ConsumerAffairs.com please visit our Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. They treat their employees like numbers. We will repair or replace your mounting without charge if any defects are found during this period. Mon. Unsubscribe at any time. E-mail us at Kay credit customer service or call 1-800-877-3616. Saturday: 9 AM 10 PM ET. Submit a complaint and get your issue resolved. @media (max-width:767px) { You are going to save $50 OFF with it. This ring constantly loses the diamond and have had multiple issue with it. I love my Leo diamonds. She was diligent on researching the best options for me. What is your policy regarding conflict diamonds? Claim it and get a lot of features. Top of the Page, What is a special ordered item? That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. I hardly wear the ring, and Ive spent close to 14,000$ on it. Often, support service operators "redirect" customers to the site with a request to first . We received a bill charging us all of the incurred interest. From warranties to orders, Customer Support can answer all your questions. I feel very misled and ripped off ! Budapest. We were baffled because we have a Kay's credit card, and have been there several times prior. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. I called customer care and no one called back. Unfortunately, there are quite a few good reviews about the company's support service. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . (Exchanges cannot be made at kay.com). You should not buy your engagement ring from this jeweler. This means that we may receive a commission A worker name Susan immediately was pressuring my boyfriend to buy right away. Certain metals such as tungsten and titanium cannot be sized. I want the additional 5% off. He decided he was gonna get it appraised and wanted to wear it because it was so special. How will I know when my order is ready for pick up at my Kay Jewelers store? Color gemstone jewelry is not eligible for trade-in. Returning your KAY purchase is easy. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches With our free tools, you can check out the . .owl-carousel .owl-controls .owl-pagination .owl-page span { Will I have to pay shipping charges if I request in-store pick up? Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Order--number [protected]. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. What is your policy regarding the gold supply chain? I wouldnt recommend this place at all. I call to have it fixed and was told no. transition: all 0.5s ease; Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. All Rights Reserved. -webkit-transition: all 0.5s ease; Salary wasn't the greatest. Top of the Page, What do I need to bring with me to the store to pick up my order? Click Here to learn how to determine your ring size. Click Here to learn how to determine your ring size. I then went to put it on and the chain snapped immediately. Enter Street Address, City, State or Zip Code. I came by with my boyfriend to just look around. Thank you Connie so much. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Please DO NOT SHOP AT KAY'S. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. A jewelry expert can help you find your dream jewelry. They say I had 60 minutes and denied cancelation. Very disappointed with kay, bought a man watch and the band was to small. They sell no bands in store. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. What industry does Kay Jewelers compete in? background: #515666; For a price quote on specific engraving requests, please visit your local KAY store. AffirmLearn More That ring is worth 3x that amount now, and $600 for it is unacceptable. This is the 2nd employee they have let go that was a wonderful . Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Go ahead. Their telephone number is (845) 564-2205. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I will never leave my ring in bleach again. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Shortcut: Press 1, then press 1, the press 0 twice. Privacy Policy. Both share the same physical, chemical and visual properties. monetization. It can take up to ten days for this service. 2023 HotDeals.com, All rights reserved. Now, it has started customer satisfaction survey to collect feedback and improve their service. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. min-height: auto!important; VC01 (fr) I have also spoken to customer service at corporate. How do I know I can trust these reviews about Kay Jewelers? We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . I was told they couldn't resize them, which seemed odd for a 'jewelers'. GO TO kay.com. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. It can help you save $200 OFF on your orders. Cancelled order and full refund because it was within a half hour of purchase. Learn more Yes, they offer complimentary gift wrapping on all orders. 23.8 miles away from Kay Jewelers. They claimed some orders were not able to be cancelled and mine was one of them. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Join Our Email List and Receive a Special Offer! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I just LOVE MY NEW BEAUTIFUL NEW RING. (Exchanges cannot be made at kay.com). When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Then I could buy the warranty after the repair for a few more hundred dollars. Ring sizing service will take up to three additional business days. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Please see our return/exchange policy No, there are no shipping charges applied to orders shipped to a store. The ring was there the next day Friday after I was told it was gonna be about 5 days. Get buying tips about Jewelry Stores delivered to your inbox. *Exchanges are not accepted at kay.com. What address can I use? I worked for 3 years in college. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Top of the Page, Do you have a trade-in policy? I've already spoken to the store manager, I do not want to speak to him again. She found the exact ring at another kay store in riverside. Saturday: 10 AM 10 PM ET. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. MORE+, Save up to 10% OFF on KAY Jewelers items. Google+. That's a great deal. Top of the Page, Do you offer any warranties on your merchandise? I will continue to put this review everywhere I can! Also to let employees know they should not ask personal questions like their social. I paid approx. If youd rather exchange your purchase for something new, great! Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Totally understandable. She was constantly in communication with me and always delivered what she promised. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Every time I find an good customer service representative at Kay Jewelers they seem to let them go. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond.